It seems impossible to get just about any service these days without being on a contract. Contracts would be fine, but the way they are written these days state that you have no choice but to keep using a service even if the service provided doesn’t live up to the promises made by the salesperson who sold the contract. Contracts should not be an excuse to give bad service.
My family and I own a carpet cleaning company in the Twin Cities Area of Minnesota and we choose not to make our clients sign contracts. Our family’s motto is “If we aren’t good enough to keep you happy, then we don’t deserve your business.” This notion seems simple or idealistic, but I think the world could use a big dose of idealism right now.