Calling The Customer

How many times have you been waiting for a service provider to show up and they are late?  Frustrating isn’t it?  In fact it has been getting so bad these days that we almost expect it.  We worry from the moment we book the job, until the minute they show up at our door.  Worrying takes years off of our lives.  At least I’m convinced it does.  The sad truth is that this worrying can be prevented.  One simple invention by Alexander Graham Bell called the telephone makes this possible.  One simple call to say they are on the way and an approximate time of arrival takes all that worry away.  Peace of mind is a wonderful thing that is underappreciated by the service industry and vendors everywhere.  This is not because they will be late.  This is because they could be late.  My work or social plans are important to me.  I don’t want to have to cancel plans, but if I have to, I want to know as soon as possible.  Martin Cooper invented the cell phone in 1973.  This wonderful device makes it even easier to put people’s minds at ease.  After the phone call to say you are on your way, you might still hit traffic or get into an accident.  Not good, but not as big of a problem when you can call the client before you are supposed to arrive.  I made both of these phone calls part of my carpet cleaning company the day I started it.  This gives me a chance to apologize if I am late but also places their minds at ease when I am not.  I think it is important to respect my clients and I don’t understand how we have allowed so many vendors to disrespect us for so long.  My time is important and so is yours.  I at least want an apology and an approximate time of arrival so I can go about my life instead of waiting around like a teenager waiting for that dreamy classmate to call lol.  We are all adults now.  I think we should start acting like it.  One call to the customer is all it takes.