I own a carpet cleaning company in the Twin Cities Area of Minnesota and quality of workmanship has always been my focus. From proper hiring and employee management, to staying up to date on technology, there are many things that go into ensuring quality stays at the highest level it can be. Quality control levels for most companies decline over time, and although there are a lot of factors involved, I believe one of these factors is overlooked by nearly all carpet cleaning companies.
The maintenance of carpet cleaning equipment is essential to keeping quality levels high. I was speaking with our supplier who supplies most of the carpet cleaners in the area the other day; He said that we were the only company that does preventative maintenance on our vans. I always assumed that a lot of companies slack off in this department because there are front end costs to this and a lot of tedious work involved. To hear that we are the only company doing it shocked me! Carpet cleaning vans are full of tubes and hoses. If these tubes and hoses get clogged up, the strength of the vacuum drops considerably and the pressure per square inch of solution drops, causing the van has to work at higher rpms in order to try to keep up. This drop in pressure and vacuum strength may not even seem noticeable to the technician, since it happens gradually over time, but this power is very important to the quality that a company can provide. No business can afford to go out and buy new equipment every couple years when the power begins to drop. Some technicians begin to try to boost their results by using more cleaning agents and altering the ph. levels of their solution. This creates unbalance in the ph. scale and can cause rapid re-soiling.
This is why de-scaling the equipment and lubricating the machine is so important. Checking valves and running water through the system every night is a must. These machines are the constant in carpet cleaning. No matter who you have operating the equipment, no one can do the best work possible if the equipment isn’t capable of producing the best results possible. Well-maintained equipment gives the technician’s fair opportunity to do their very best work.