Born in Edina and raised in Burnsville Minnesota, I have lived my entire life among the “Minnesota Nice” and I have to say that it is not a myth. This doesn’t mean that everyone in Minnesota is nice all the time. It simply means that the base intentions of these Midwestern folks are to be cheerful and form bonds with those around them. At least that’s what I’ve noticed.
This applies to carpet cleaning in the Twin Cities Area as well. People in Minnesota hope and expect cheerful, capable people show up to clean their carpets. We say to ourselves “I treat others with respect and a cheerful attitude. Why can’t they do the same?” If I wanted to be treated like I lived in New York City, I wouldn’t live in Plymouth Minnesota. I want to believe my vendors abide by the “Golden Rule”. If I get a good price I might accept that instead, but I won’t refer them to my friends. If they do a good job with a bad attitude I might accept that, but I won’t refer them to my friends. If their price is fair, if they do a great job, AND they make me feel comfortable with a smile on their face, then I WILL refer them to my friends with enthusiasm. I become a cheerleader! I become an advertiser! I want to see them succeed and I want my friends to thank me for relieving them of their stressful decision on who to let in their home or business to clean their carpets.
People live in and move to this sometimes frigid climate for the warm hearts of the people who live here. They feel let down when they don’t receive that kind of treatment, and I can’t blame them. In my experience as a commercial carpet cleaning expert here in the Twin Cities, kindness and personality is often the missing ingredient in referrals for Minnesota carpet cleaners.