Property managers have a unique business unlike any other industry I can think of. Whether residential property management helping people rent and manage their rental units, or commercial property managers owning buildings and leasing out the spaces, or managing the tenants for a building owner. What makes their jobs unique is that they are firefighters without the glory. By that I mean they spend all day putting out fires. Much of this I’m not aware of in specifics, but their tenants run into problems and look to their property managers to solve those problems. Some of these problems effect the carpet or upholstery. This could be a leaky ceiling, dripping down a chair onto the carpet. An overflowing toilet seeping through a wall into the adjacent office. The sippy cup that isn’t supposed to leak, but instead drips milk in a trail from the kitchen to his bedroom as he swings it back and forth. When any of these things happen it becomes another in a long string of “help me nows” that I’m sure seem to happen all at once. No vendor should add to these headaches. Property managers also understand it is far cheaper to clean and protect their carpet as opposed to the massive cost of replacing it.
It is my belief that carpet cleaners should be the Aspirin for these headaches. Making life easier for property managers by being upbeat and friendly. Picking up and dropping off keys. Always being on time. Calling ahead to ease their mind. Doing their best every time. Using the top of the line direct drive truck mounted carpet cleaning vans.
Service industries across the board should understand that service is about making life easier. Making life better. I have found that everyone wins in this scenario. My clients are happy because when a tenant tracks grease all the way down the first floor hall, they already know who to call and they know it will be painless. I win because they won’t even think of going somewhere else. I get more business and they get peace of mind. That’s what I mean by making life easier for property managers.