Everyone has seen the cartoons where the angel sits on one shoulder and the devil sits on the other fighting over the conscience of a wishy washy mind. Carpet cleaners, like everyone else, are not immune to temptation. I own a commercial carpet cleaning company in the Twin Cities Area (Minneapolis, St. Paul and surrounding areas) of Minnesota. My crews and I can be spotted cleaning bowling alleys and bars until 5 or 6 in the morning. It is so tempting for carpet cleaners who are out that late cleaning to cut corners and not do a quality job. How do I prevent my crews from taking the easy way out at 4am?
- I start by hiring idealists. Idealists, by my definition, are the kind of professionals who would do a great job whether anyone is looking or not.
- Next, I make sure to pay well enough that my employees value their jobs and don’t want to risk losing them. (employees that are paid poorly don’t want to lose their jobs but won’t go out of their way to make sure they keep them either)
- Bonuses should be won and lost based on customer satisfaction. The rewards and penalties should be big enough to be a big deal to the technicians.
- I give 10% of our profits to my employees at the end of every year. This ensures that my technicians take every client seriously for the sake of ongoing business and referrals.
- Lastly, these professionals should know that if they cut a corner today, they will be back to correct it soon after. They will not get out of work, instead they are creating more work and inconvenience for themselves
Temptation is a fact of life for everyone. I don’t believe life is about avoiding temptation or shielding people from it. I believe it is about understanding the temptations and making that temptation unappealing. These policies have really worked well for my company and also protected my employees from making decisions that could cause us no choice but to lose a good employee.