Reputable carpet cleaning companies agree to return to their jobs any time a customer is unsure of the results of the work done. The most reputable companies call every job a week after cleaning to make sure they are happy and offer what we call a “redo” to make sure the client stays a satisfied and loyal client.
As important as redo’s are, they also cost money to complete. This is time and expense being used without extra compensation from the client. For this reason and more, it is important to do the job right the first time.
Carpet cleaning, like many things in life is largely about balance. In this case it’s about the balance of PH. levels. The process starts with pre-spray and spot cleaning agents and finishes with a rinse to balance the Ph. out. All professional carpet cleaners, no matter who they are, start off with an alkaline or acid pre-spray. The next step is to rinse it out with a rinse that is opposite the pre-spray on the Ph. scale. Spot cleaning agents vary in specifics, however, unless it is a leave in treatment, they all have one thing in common. Cleaning agents need to be rinsed out as much as possible. Cleaning agents that are not rinsed thoroughly can attract dirt back to the spot or spill. This makes the spot or spill look like it has resurfaced and come back after the cleaning is done.
The best way to thoroughly rinse the carpet is to make sure you have the most powerful direct drive carpet cleaning truck mount available. Second, make sure you are using a rinse that is opposite the Ph. of your pre-spray. Third, simply do extra rinse strokes any time you clean over an area you spot treated. The whole room doesn’t have to be done this way, just the spot where you used a spot treatment. Fourth, you do extra vacuum strokes where you did extra rinse strokes. Extra rinse means slightly higher moisture levels and requires “balance” when it comes do drying the carpet as well.
By maintaining balance in the carpet of both Ph. levels and moisture, the chances of a spot or spill appearing to return on you are nearly eliminated and so are your redo’s. Out of the last 1814 jobs, my crews only had to return to 23 of them. All 23 are still very happy clients. This is one of the methods they practice at every job to make sure they keep their routes redo free and full of loyal, paying, repeat customers here in the Twin Cities.