Meet The Team: Carol Swanson

Carpet cleaning is important to you.  How can you properly inform yourself on a carpet cleaning company without seeing for yourself who works there.  Today we will focus on Carol Swanson.  Carol, a Bloomington native, is the Mothering member of Commercial Steam Team here in Burnsville Minnesota.  At 79 years old, Carol dotes on the rest of us like we were her own children and we couldn’t be luckier.  Carol is the first to arrive in the mornings and already has the coffee brewing.  She waters the plants that grow in the window, vacuums and straightens up (not her responsibility).  And when asked how she is doing today, her response is always the same “Oh, mean and ornery.  Perfectly normal.”  Quoting her father, she is kidding of course.  You wouldn’t meet a sweeter heart if you visited Willy Wonka’s Chocolate Factory.

We are not the only family Carol takes care of.  Her family is very important to her and she is never short on helping hands when it comes to their well-being.

Q&A is a great way to find out a little more about our team as well.

Q. How did you get into the carpet cleaning industry?

A. I was laid off from the “big” carpet cleaning company in the area and had worked with the Zakariasens before and saw that they had started their own company.  I contacted Russ Jr. and he came to see me and offered me a position.

Q. What do you like about the carpet cleaning industry?

A. I love talking to people on the phone.  I also like how clean a place looks after it’s cleaned and how that makes people feel.

Q. Why phone representative?

A. Because I’m good at it and I like talking to people.

Q. What was most important to you when starting with this company?

A. Fair pay. To make a living and be able to support myself.

Q. What is it like working with a family?

A. I think it’s just great.  I feel like I’m a part of it.

No surprise to us, Carol has proven to be the heart and soul of the Commercial Steam Team.  Not only for her warm wonderful spirit, but as an asset to the growth of this family business.  I speak for all of the Commercial Steam Team when I say that Carol Swanson is a member of our family.